# Refund policy

Last updated: 29 September 2026

This policy applies to Elate Time subscriptions bought online from Peniel
Technology LLC. It forms part of our
[terms of service](https://elatetime.com/terms).

## Free trial

Your 7-day free trial costs nothing. Your card is charged only if the trial
ends without being cancelled. To avoid being charged, cancel from the billing
page before the trial ends.

## Subscriptions are non-refundable

- Monthly and annual subscriptions are paid in advance and are non-refundable.
- When you cancel, your subscription stays active until the end of the period
  you have paid for. We do not refund or credit the unused part of a period.
- Removing seats or switching from annual to monthly billing takes effect at
  your next renewal. We do not refund or credit the difference for the current
  period.
- Seats you add during a period are charged for the rest of that period and
  are also non-refundable.

## When we do refund

- **Duplicate or incorrect charges.** If you are charged twice for the same
  thing, or charged an amount that does not match your plan, we refund the
  incorrect amount in full.
- **Where the law requires it.** Nothing in this policy limits any refund you
  are entitled to under applicable law.

## How to request a refund

Email info@penieltech.com within 30 days of the charge. Include your company
name, the email address of the account owner, and the invoice number. We reply
within 5 business days. Approved refunds are paid to the original payment
method, including any VAT charged, and a credit note is issued. Your bank may
take 5 to 10 business days to show the refund.

## Payment disputes

Please contact us before disputing a charge with your bank; most billing
questions can be resolved quickly. While a payment dispute is open, we may
restrict access to the billing page until it is resolved.

## Contact

Peniel Technology LLC, Office 205, NBQ Bank Building, Bur Dubai, Dubai, United
Arab Emirates. Email: info@penieltech.com. Phone: +971 4 239 8571.