# Terms of service Last updated: 29 September 2026 These terms govern your company's use of Elate Time. By starting a trial, subscribing, or using Elate Time, you agree to them on behalf of your company and confirm that you have authority to do so. ## 1. Who we are Elate Time is provided by Peniel Technology LLC, Office 205, NBQ Bank Building, Bur Dubai, Dubai, United Arab Emirates ("Peniel", "we", "us"). "You" means the company or organisation that signs up, and "Elate Time" or "the service" means the Elate Time web application, mobile apps, APIs, and biometric device integrations. ## 2. Business use and accounts - Elate Time is for business use. You must provide accurate company and contact details and keep them up to date. - The person who signs up becomes the account owner. You are responsible for everyone you give access to, including administrators and employees, and for keeping passwords and device setup links confidential. - Your company country is chosen at signup. It sets your billing currency and tax treatment and cannot be changed in self-service. ## 3. Free trial - New companies get one 7-day free trial. A payment card is required to start it. - If you do not cancel before the trial ends, your subscription starts and your card is charged automatically for the plan and number of seats you selected. - One trial is allowed per company and per payment card. We may refuse or end a trial we reasonably believe is being misused. ## 4. Plans, seats, and payment - Elate Time is priced per active employee (a "seat"). Inactive employees do not count. You can buy between 5 and 100 seats online; contact us for more. - Current prices are published at https://elatetime.com/pricing. Monthly plans are billed monthly in advance; annual plans are billed yearly in advance. - Adding seats takes effect immediately and is charged right away for the rest of the current billing period. Removing seats, or switching from annual to monthly billing, takes effect at your next renewal. - You cannot have more active employees than the seats you have paid for. - Payments are processed by Stripe. You authorise us to charge your payment method for all fees when due. - UAE customers are charged UAE VAT at 5% in addition to the listed price. Customers outside the UAE and Qatar must provide a valid tax registration number for their country to subscribe; their invoices are issued under the reverse-charge mechanism, and they are responsible for any taxes that apply to them in their country. - We may change prices with at least 30 days' notice. Changes apply from your next renewal after the notice period. ## 5. Late payment, cancellation, and lapse - If a payment fails, we retry it for about two weeks. If it still fails, your subscription is cancelled. - You can cancel at any time from the billing page. Cancellation takes effect at the end of the current trial or billing period, and the service remains available until then. - When a subscription ends, access is limited to the billing page so that you can resubscribe, and mobile access for your employees stops. - We keep your data for at least 90 days after your subscription ends. After that, we may permanently delete your workspace and its data. Resubscribe or export what you need before then. - Refunds are covered by our [refund policy](https://elatetime.com/refunds). ## 6. Your data - You own the data you and your employees put into Elate Time. We process it on your behalf to provide the service, as described in our [privacy policy](https://app.elatetime.com/privacy). - You are responsible for having a lawful basis for the employee data you collect, including attendance, location, and biometric data, and for giving your employees any notices and obtaining any consents required by law. - We use reasonable technical and organisational measures to protect your data. - We may use aggregated, anonymised usage information to operate and improve the service. It will not identify you or your employees. ## 7. Acceptable use You must not: - use Elate Time for anything unlawful, or to process data you have no right to process; - try to gain unauthorised access to the service, other customers' data, or our systems, or interfere with or overload the service; - copy, resell, or reverse engineer the service, except where the law allows it; - connect devices or integrations in a way the service is not designed for. We may suspend access if we reasonably believe these rules are being broken or the service or other customers are at risk. ## 8. Availability and support We work to keep Elate Time available and secure, but we do not guarantee uninterrupted service. We may carry out maintenance and change features, and we will try to give notice of changes that significantly reduce functionality. Support is available at info@penieltech.com. ## 9. Third-party services and devices Elate Time works with third-party services and hardware, such as Stripe, app stores, and biometric devices. Their own terms apply to them, and we are not responsible for third-party hardware, networks, or services. ## 10. Intellectual property We own Elate Time and all related intellectual property. While your subscription is active, you have a non-exclusive, non-transferable right to use the service for your internal business purposes. If you send us feedback, we may use it without obligation to you. ## 11. Confidentiality Each party will keep the other's non-public information confidential and use it only to perform under these terms, except where disclosure is required by law. ## 12. Disclaimers Except as expressly stated in these terms, Elate Time is provided "as is". The service helps you record and manage attendance and workforce information; it does not provide legal, employment, payroll, or tax advice, and you remain responsible for complying with the laws that apply to your business and employees. ## 13. Limitation of liability To the extent permitted by law: - neither party is liable for indirect or consequential loss, or for loss of profit, revenue, or goodwill; - our total liability arising from or relating to Elate Time is limited to the fees you paid for the service in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law. ## 14. Indemnity You will compensate us for claims by third parties, including your employees, arising from data you put into Elate Time or from your breach of these terms or of applicable law. ## 15. Changes to these terms We may update these terms. We will tell you about material changes by email or in the app before they take effect. Continuing to use Elate Time after that means you accept the updated terms. ## 16. Governing law These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over any dispute arising from them. ## 17. Contact Peniel Technology LLC, Office 205, NBQ Bank Building, Bur Dubai, Dubai, United Arab Emirates. Email: info@penieltech.com. Phone: +971 4 239 8571.